The Seniors’ Legal Info Navigator Program
Seniors’ Legal Info Navigators help people to create a personal directive using an online app and a guide about personal directives. The Legal Information Society of Nova Scotia (LISNS) created the app and guide.
Navigators help others in their communities by connecting them to reliable legal information. Navigators follow the practices set out in this online orientation.
The Legal Information Society of Nova Scotia is a not-for-profit organization that gives people information about the law and their rights and responsibilities.
The role of a Seniors’ Legal Info Navigator
As a Seniors’ Legal Info Navigator you will:
- give callers legal information over the phone and online
- help them to use the Personal Directive App on the Legal Information Society of Nova Scotia website
- help them fill out the information needed to create a personal directive
- keep all information confidential
- use LISNS’ lawyer referral service as appropriate
- follow the practices in this online orientation.
A Navigator’s responsibilities
As a Navigator you will not:
- give legal advice
- give opinions about medical treatment or end-of-life care
- present yourself as a legal or health care professional
- accept money or presents from callers
- accept money or presents from a lawyer in exchange for services
- meet with callers in person
- act as a delegate under a personal directive
- ask for specific financial or banking information such as PIN numbers, SIN numbers, bank account numbers or balances, credit card or debit card information
- be named as a delegate, executor, attorney or beneficiary under any a personal directive, will, or power of attorney.
Navigator skills and qualities
While LISNS gives you resources and information to fulfil this role, we expect that as a Seniors’ Legal Info Navigator, you will be:
- comfortable speaking with others on the phone
- comfortable using technology and email
- able to work independently
- able to relay and explain information to others.
LISNS’ mission is to provide accessible and free legal information to others. We need Navigators to help us do that, and we expect you to:
- protect people’s privacy and keep their personal information confidential and to
- follow the LISNS practices you see in the online orientation.
must be between
8 and 20 characters
Both Navigators and people who seek help from Navigators, are encouraged to report misconduct to LISNS. Please contact [email protected]
to express any concerns related to the Seniors’ Navigator Program. You can also call us to share your concerns at Legal Information Society of Nova Scotia 1 800 665-9779 (toll-free) or 902-455-3135 (Halifax Region).
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